Office locations
London
2nd floor, 12 Charles II Street, St. James's, London SW1Y 4QU, United Kingdom
Phone: +44 207 484-7700
Lagos
7b Olu Holloway Road, Ikoyi, Lagos, Nigeria
Phone: +234 1 280 2330
Nairobi
4B Grosvenor Suite, 14 Riverside Drive, Nairobi, Kenya
Phone: +254 708 985818, +254 7333 393082
Paris
The Bureau, 28 Cours Albert ler, 75008 Paris, France
Phone: +33 1 83 75 63 98
Luxembourg
6, rue Jean Monnet, L-2180 Luxembourg
Phone: +352 28689114
For further information, please direct your enquiries as follows:
Please direct all media enquiries to our PR advisors:
Teneo – Haya Herbert-Burns, Managing Director
Email: heliosmedia@teneo.com
Phone: + 44 (0)7342 031 051
Investor Relations: InvestorRelations@HeliosLLP.com
General: Info@HeliosLLP.com
Complaints Procedure
As per the Helios External Complaints Policy, Helios and its portfolio companies (together “Helios”) recognise their respective responsibilities to external stakeholders affected by their operations and the actions of their management and staff; particularly those with social and environment ramifications. Helios also recognises the importance of providing a channel for third parties if they have an inquiry, to raise concerns or a formal complaint
Those wishing to register a complaint should send an email to complaints@heliosllp.com or the Complaints officer (the “Helios Complaints Officer” or the “Complaints Officer”) at the portfolio company (or contact the Helios Office), providing as much information as possible of the circumstances surrounding Helios’ alleged malpractice. Where third parties believe that their complaint has been handled inappropriately and prefer to seek independent redress, they are advised to refer the matter to an external body such as a regulatory ombudsman.